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Courses Customer Service

Customer Service

Gabriel BedneAugust 12, 2019

Course Content

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Starting at the end- What is our goal? 3 Topics | 1 Quiz

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Addressing their concerns

Setting proper expectations

Selling is something we do to solve their problem, not to sell.

Goals of a Conversation Quiz

Personable Approaches 3 Topics | 1 Quiz

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Listening to and addressing their concerns

Small things matter

Keep it conversational

Personable Approaches Quiz

Conversations, not interrogations 3 Topics | 1 Quiz

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Avoiding interrogations

Avoiding being a salesman

Techniques to keep service conversational

Conversations Quiz

Customer Service