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Avoiding interrogations

Avoiding interrogations

Gabriel BedneAugust 12, 2019

Customer Service Conversations, not interrogations Avoiding interrogations
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Starting at the end- What is our goal?
3 Topics | 1 Quiz
Addressing their concerns
Setting proper expectations
Selling is something we do to solve their problem, not to sell.
Personable Approaches
3 Topics | 1 Quiz
Listening to and addressing their concerns
Small things matter
Keep it conversational
Conversations, not interrogations
3 Topics | 1 Quiz
Avoiding interrogations
Avoiding being a salesman
Techniques to keep service conversational
Customer Service
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